Privacy policy

Last updated: 31 July 2026

Jackols operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Jackols is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details: Name, address, billing address, shipping address, phone number, and email address.
Financial information: Credit/debit card numbers, payment account information, transaction details, form of payment, and confirmation details (processed securely in USD $).
Account information: Username, password, security questions, preferences, and settings.
Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.
Communications: Information included in customer support or other communications with us.
Device information: Device, browser, or network connection, IP address, and other unique identifiers.
Usage information: Interaction with the Services, including navigation and engagement patterns.

Personal Information Sources

Directly from you: When creating an account, using the Services, communicating with us, or providing information directly.
Automatically through the Services: From your device or browser, including cookies and similar technologies.
From service providers: When they collect or process personal information on our behalf.
From partners or third parties: As permitted or required by applicable state and federal laws.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services: To fulfill orders, manage your account, arrange shipping within the United States, process returns/exchanges, send notifications, and personalize your shopping experience.
Marketing and Advertising: To send promotions and display personalized ads based on your activity with our Services.
Security and Fraud Prevention: To protect accounts, detect fraud, secure payments, and maintain safe operations.
Communicating with You: To provide customer support and maintain a business relationship.
Legal Reasons: To comply with legal obligations, respond to legal processes, enforce our terms, and protect our rights.

How We Disclose Personal Information

With Shopify, vendors, and service providers for IT, payment, analytics, support, storage, fulfillment, and shipping.
With marketing and business partners for advertising and personalized marketing, in accordance with their privacy policies.
When you direct or consent to sharing, including for product shipping, social media, or login integrations.
Within our corporate group or affiliates.
In connection with business transactions, legal obligations, enforcement, or protecting rights and services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may combine your store data with other merchants’ data to provide enhanced features. For more information, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

We are not responsible for the privacy, security, or content of third-party websites linked from our Services. Please review their policies before engaging.

Children's Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. Parents or guardians may contact us to delete any such information.

Security and Retention of Your Information

No security system is perfect. We cannot guarantee absolute security, and recommend avoiding unsecure channels for sensitive information. Retention depends on operational, legal, and contractual needs.

Your Rights and Choices

Depending on your state of residence in the United States (including state-specific privacy legislation such as the CCPA/CPRA), you may have specific rights regarding your personal data:

Right to Access/Know: Request access to your personal information.
Right to Delete: Request deletion of your personal information.
Right to Correct: Request correction of inaccurate information.
Right of Portability: Request a copy of your information or transfer it to a third party.
Managing Communication Preferences: Opt out of promotional emails anytime; non-promotional communications may continue.
Opt-Out of Sale/Targeted Advertising: Request to opt out of the sale or sharing of your personal data for cross-context behavioral advertising.

Requests may be submitted through the Services or by contacting us at support@jackols.store. Verification may be required. Authorized agents may act on your behalf with proper proof.

Complaints and Dispute Resolution

Contact us directly with any complaints regarding your personal information. We aim to address concerns promptly in compliance with applicable United States privacy laws and regulations.

International Transfers

Your personal information may be transferred, stored, and processed outside your state or country of residence. All transfers are protected using recognized legal frameworks and secure transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted with the revised "Last updated" date.