Refund policy

Last updated: 31 July 2026

At Jackols, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to assist you with a simple and transparent return and refund process across the United States.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. Unfortunately, returns requested after this 30-day period cannot be accepted.

2. Return Eligibility Conditions

To qualify for a return, items must be returned in the same condition in which they were received:

Unused, unworn, and in resalable condition
In the original packaging
With all original tags and accessories included
Accompanied by proof of purchase or order confirmation

3. Non-Returnable Items

Certain products are not eligible for returns due to hygiene, safety, or customization reasons, including:

Personalized or custom-made items
Items damaged through customer misuse or neglect
Products returned without original parts, tags, or packaging

4. Return Shipping & Instructions

To request a return, please contact our support team at support@jackols.store with your order number.

If your return is approved, we will provide you with step-by-step instructions on how and where to send your package.

Incorrect, Defective, or Damaged Items: If you receive a damaged, defective, or incorrect item, we will provide a prepaid return label ($0.00 USD) at no additional cost to you.
Change of Mind Returns: For standard returns due to change of mind or ordering the wrong size/style, customers are responsible for covering the return shipping costs.

5. Restocking Fees

We believe in fair and transparent service. Therefore, Jackols does not charge any restocking fees ($0.00 USD) for approved returns.

6. Refund Process

Once your returned item has been received and inspected at our facility, we will notify you regarding the status of your refund via email.

If approved, your refund will be issued back to your original payment method in United States Dollars ($ USD) within 7 business days.

Please note that your credit card issuer or financial institution may take additional time to process and post the refund to your account balance.

7. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

Check your bank account balance again
Contact your credit card provider or bank for processing updates

If you have completed these steps and still have not received your refund, please contact us at support@jackols.store so we can investigate immediately.